FAQ

Orders and delivery

Where do you ship?

We currently deliver to addresses in West Malaysia.

How long does delivery take?

The usual delivery time is 5–8 business days after dispatch. Weekends, public holidays, severe weather, carrier disruption, remote-area service limitations, and peak periods may add time.

How much is shipping?

Shipping fees depend on the product, bundle, promotion, and destination. The applicable fee or free-shipping offer is shown at checkout before payment.

Products and setup

Are the products suitable for Malaysia?

Check each product page for plug type, voltage, app, Wi-Fi, and compatibility information before ordering.

Do smart products require Wi-Fi?

Requirements vary by product. Many smart products use 2.4 GHz Wi-Fi and a mobile app. The product page states the applicable setup requirements.

Returns and warranty

What is the return policy?

Contact us within 7 calendar days after delivery. Returns require approval before shipment. We provide the designated return address after approval.

What warranty is included?

Eligible products include a 180-day or 360-day limited warranty, as stated on the relevant product page.

Payments

What currency is used?

Prices and checkout totals are shown in Malaysian Ringgit (MYR).

How can I pay?

The payment methods currently available for your order are shown at checkout. If checkout says the store cannot accept payment or no method is displayed, do not submit the order; contact us so we can assist.

Support

Email: wanqiqi00@gmail.com

WhatsApp: +852 6944 8723