Shipping policy

Shipping Policy

Delivery area

We currently deliver to addresses in West Malaysia.

Order processing and dispatch

Orders are prepared after payment confirmation and stock verification. You will receive a dispatch or tracking notification when the order has been handed to the delivery carrier.

Delivery time

The usual delivery time is 5–8 business days after dispatch. Business days exclude weekends and public holidays. Delivery may take longer because of severe weather, carrier disruption, remote-area service limitations, peak periods, or other circumstances outside our reasonable control.

Shipping fees and promotions

Shipping fees vary according to the product, bundle, promotion, and delivery destination. The applicable shipping fee, including any free-shipping offer, is shown at checkout before payment. The checkout amount is the final shipping charge for the order unless the delivery address is changed.

Delivery details

Customers are responsible for providing a complete and accurate delivery address and contact information. Contact us promptly if an address needs correction. Once an order has been dispatched, an address change may not be possible and additional carrier charges may apply.

Tracking and delivery issues

Use the tracking link in your dispatch notification when available. If tracking has not updated for an unusual period or a parcel is marked delivered but cannot be located, contact us with your order number so that we can assist with a carrier enquiry.

Contact

Email: wanqiqi00@gmail.com

WhatsApp: +852 6944 8723